Price Promise Terms

At Farmacy we strive to offer our customers first class service and products at competitive prices, however if you find a cheaper price on a basket of products we'll match it.

If you find it within 7 days of ordering from us, we'll credit the difference to your account.

Simply send us a copy of the competitor's online price, by email to office@farmacy.co.uk or fax 01306 627 892, ensuring date and price are shown. We will match the competitor price if within our Terms & Conditions below.

Terms & Conditions

  1. The competitor's item/s must be identical

  2. The competitor's total price must include all ancillary costs, such as delivery

  3. The competitors price must be publicly advertised online and cannot include any membership/personal discounts

  4. We will only match special discounted pricing or short term promotions on a case by case basis and will require evidence of the promotional pricing

  5. The competitor must be based in mainland UK and sell direct to customers online only

  6. No other promotional offers or vouchers can be used in conjunction with a price match and Reward Points will not be applied

  7. We will match the competitor's price if you contact us within 7 days of placing your order

  8. We will match to other online retailers only

  9. We will not match against POM-VPS medicines, or individual items in a basket

  10. Price difference will be added as a credit to your account to be redeemed against your next order at Farmacy