Delivery

Delivery Services

Our orders are delivered by TNT, who gives us a fast, reliable and complete UK service, with the added benefit of an online tracking system. We know where the parcel is from the moment it leaves our warehouse to the moment it arrives on your farm.

Please note: We can only dispatch goods to treat UK registered animals.

Standard Delivery Charges

(Prices excluding VAT)


Standard

Non-refrigerated items

By  6pm

Priority

Refrigerated items

By 12am

£0 - £149.99 £8.00 £20.00
£150 - £299.99 £12.00 £25.00
£300 - £449.99 Free £30.00
£450 or more Free Free

 

 

 

 

 

 

Please note there is a small excess of £7.50 on the above charges for dispatch to Scottish Highlands and Islands and the Isle of Wight as governed by your postcode. Areas affected by this excess are listed below in Zones 6, 8 and 10.

Please note: 

1. To keep our postage prices as low as possible, we do not hold stock of most products. We order stock from our wholesaler at 4.30 each day, so any orders received after this time will not be ordered until the following day. 

Since we do not hold stock, orders are not dispatched until the day after they are received. For example, orders placed by 4.30 pm on Monday, will be dispatched on Tuesday and orders received by 4.30 pm on Friday will not be dispatched until Monday subject to stock availability.

2. Orders placed on a Thursday or Friday that have refrigerated items included will not be dispatched until the following Monday to ensure that the items are delivered to you under controlled conditions. This means that you should receive these items on a Tuesday by 10am.

3. Any orders placed on a Friday will not be dispatched until the following Monday.

4. We do not offer a Saturday or Sunday delivery service.

5. Standard and Priority costs apply to the UK mainland only.
Highlands and Islands may incur an excess to cover additional carriage costs - this is dependent on your postcode.

6. Standard Delivery guarantees delivery by 4pm (not next day, see 1 above).

7. Standard Delivery by 12pm guarantees delivery by 12pm (not next day, see 1 above).

8. Priority Delivery guarantees delivery by 10am (not next day, see 1 above).

9. Free delivery applies to Non-refrigerated orders over £300, and Refrigerated orders over £450

10. Customers who arrange to collect from Warnham, should not arrive before 12pm

Standard Delivery Service (Non-refrigerated items) - Packed during the day, checked for quality and accuracy, dispatched at 4.30pm for next day delivery before 4pm. A standard order will include no refrigerated items.

Priority Delivery Service (Refrigerated items) - Packed last thing in the day, checked for quality and accuracy, dispatched at 4.30pm for next day delivery before 10am. These packages may contain refrigerated and non-refrigerated items. Any refrigerated items will be packed in the highly innovative woolcool® system which harnesses the thermal properties of British wool (see Green Credentials for further information) and include Hydropack distilled water ice packs. These items have been specially selected and tested to ensure they are fit for purpose.

Please note that if your order contains a refrigerated item then you will automatically be charged the Priority rate.

Please see below:

  • Zone 1: England & Wales Mainland
    • Includes all postcodes. No excess.
  • Zone 2: Northern Ireland
    • Includes postcodes: BT all
    • Please call
  • Zone 5: Isle of Man
    • Please call
  • Zone 7: Scottish Lowlands Mainland
    • Includes postcodes: DG, TD (24hr, EH FK1-19, G, KA1-26, KY ML, PA1-14 9all services)
    • No excess
  • Zone 6: Scottish Highlands Mainland
    • Includes postcodes: IV2, AB37-38, 51-56, FK20-21, IV1, 3-40, 52-54, KW1-14, PA21-39, P15-41
    • £7.50 excess
  • Zone 8: Scottish Islands
    • Includes postcodes: HS1-9, IV41-49, 55, 56, KA26-28, KW15-17, PA20, 40-49, 60, 78, PH42-44, ZE (48hr only subject to ferry schedules and weather)
    • £7.50 excess
  • Zone 10: Isle of Wight
    • Includes postcodes: PO30-41 (24hr only NO Saturday Delivery)
    • £7.50 excess