Terms and Conditions

Welcome to Farmacy.co.uk

Farmacy and its affiliates provide you access to the Farmacy.co.uk web site (the "Web Site") and sell our products to professional keepers of animals only, subject to the terms and conditions set out on this page. Please read these conditions carefully before using the Website. By using the Website, you signify your agreement to be bound by these terms and conditions.

1. Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete when registering. In the event that there is a change to your personal information, for example your contact details, please login to your account and update your details so that we keep your information up to date and accurate. Click here to login.

Farmacy reserves the right to refuse access to the Web Site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to the Website, to understand our practices.

3. Access to Farmacy.co.uk

We will try to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Website access

Farmacy grants you a limited licence to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Farmacy. This licence does not include or permit you any right of resale or any commercial use or exploitation of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

Neither the Website nor any portion of it may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Farmacy's express prior written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Farmacy or Farmacy.co.uk or their affiliates without their express prior written consent. You may not use any meta tags or any other "hidden text" utilising Farmacy's names or trademarks or the names and trademarks of its affiliates without the express prior written consent of Farmacy. Any unauthorised use automatically terminates the permission or license granted by Farmacy in terms of this clause.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Farmacy.co.uk PROVIDED ALWAYS the link does not portray Farmacy or its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Farmacy logo name, or other proprietary graphic or name or trademark as part of such link without Farmacy's express prior written consent.

5. Your conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Farmacy, are responsible for all electronic communications and content sent from your computer to Farmacy and you must use the Website for lawful purposes only.
You must not use the Website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Farmacy and its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this Website is the exclusive property of Farmacy and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on the Website is the property of Farmacy and its affiliates and suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the Website without Farmacy's express prior written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial part of this Web site, without Farmacy's express written consent. You also may not create and/or publish any database which features substantial parts of the Website (e.g. Farmacy prices and product listings) without Farmacy's express prior written consent.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Farmacy.co.uk to you.

7. Sale of goods

Goods will be sold to professional keepers of animals only.

8. Our contract

When you place an order to purchase a product from Farmacy, Farmacy will send you an email confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that Farmacy will be able to meet your order.

9. Returns

We are unable to offer refunds or accept returns on the following products.

  • Animal medicines - general & vaccines
  • Refrigerated/temperature sensitive products

This includes items ordered in error, unless you phone us to cancel the order before it is despatched.

Refrigerated/temperature sensitive items are cold chain secured so need additional management.

In the unlikely event that you receive faulty or damaged goods please call 01306 628215within 72 hours of receipt of your goods. Please have your order reference to hand. You will be asked to provide evidence of the damaged goods if damaged in transit.

10. Pricing and availability

10.1 Despite Farmacy's best efforts, a small number of the thousands of products in the Farmacy catalogue may be mispriced. Rest assured, however, that Farmacy verify prices as part of their dispatch procedures. If a product's correct price is lower than Farmacy's stated price, Farmacy will charge the lower amount and send you the product. If a product's correct price is higher than Farmacy's stated price, Farmacy will, at their discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

10.2 All prices are stated in £ pounds sterling.

10.3 In the rare case a product is ordered and is found later to be out of stock Farmacy will notify you as soon as possible and cancel your order.

10.4 To keep our prices as low as possible, we do not hold stock of most products. We order stock from our wholesaler at 4.30 each day, so any orders received after this time will not be ordered until the following day. 

10.5 Delivery is usually within 2 working days, however if we do not receive a prescription, if required, or payment in time, your order may delayed.

10.6 Orders placed on a Thursday or Friday that have refrigerated items included, will not be dispatched until the following Monday to ensure that the items are delivered to you under controlled conditions. This means that you should receive these items on a Tuesday by 10am.

10.7 Our delivery charges exclude any customs duty, goods and services tax and retail sales tax. This is payable by the recipient. 

11. Children

Farmacy does not offer for sale or sell products for purchase by children.

12. Electronic communications

When you visit the Website or send emails to Farmacy, you are communicating with us electronically. Farmacy may communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from Farmacy electronically and you agree that all agreements, notices, disclosures and other communications that Farmacy provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Alteration of Service or Amendments to the Conditions

Farmacy reserve the right to make changes to the Website, policies, and these Terms and Conditions of Use & Sale at any time. You will be subject to the policies and the Terms and Conditions of Use & Sale in force at the time you use the Website or when you order goods from Farmacy, unless any change to those policies or these conditions is required to be made by law or government authority (in which case that change will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

14. Events beyond our reasonable control

Farmacy will not be responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond Farmacy's reasonable control. This condition does not affect your statutory rights.

15. Disclaimer

This website is provided by Farmacy on an ‘as is' and ‘as available' basis. Farmacy makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products for sale on this website. You expressly agree that your use of this website is at your own risk.
To the full extent permitted by the applicable law, Farmacy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Farmacy does not warrant that this Website, its Servers or emails which may be sent from Farmacy are free of viruses or other harmful components. Farmacy will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these Laws apply to you some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.

16. Waiver

If you breach these conditions and Farmacy take no action, Farmacy will still be entitled to use its rights and remedies in any other situation where you breach these conditions.

17. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England. You agree, as do Farmacy, to submit to the exclusive jurisdiction of the English courts.

18. Our details

"Farmacy" and "Farmacy.co.uk" are trading names and styles owned and operated by The Veterinary Farmacy Ltd, Dawes Farm, Bognor Road, Warnham, West Sussex RH12 3SH

Tel: 01306 628 215 | E-mail: office@farmacy.co.uk

Registered in Scotland

Registered Office: 133 Finnieston Street, Glasgow G3 8HB

Premises number: VMD 2028547 and 1087624. RCVS registered premises.

VAT No: 181 8536 85

Company No: SC256023