URGENT: Refrigerated Delivery Update

Updated 30/09/2020

We are back to our normal dispatch patterns for vaccines now, however please note that due to the massive volumes of home deliveries that courier services are still experiencing, there may still be short delays to our normal service. If you are concerned that your delivery has not been delivered as expected, please cal the office on 01306 628215 and will will investigate for you.

Updated 07/08/2020

We are still experiencing some delays to deliveries, so we will continue with the delivery schedule below to ensure that any orders with temperature sensitive products arrive with you in excellent condition.

Due to the opening up of lockdown restrictions, we have been informed that our courier service cannot currently guarantee next day delivery from the point of collection due to the increased volume of consignments along with following social distancing guidelines for staff. This is the same for all couriers presently, causing unfortunate delays. With this in mind we need to make a few changes to the way we dispatch orders.

With immediate effect (30th June 2020) for at least 1 month, we will only be dispatching refrigerated orders (orders containing vaccines or other temperature sensitive items) Monday to Wednesday. Please can you bear this in mind when ordering and build in some extra time to ensure that you receive your medicines when required.

We will also be packaging your orders with extra cooling and packaging to ensure that your orders arrive in excellent condition. This may mean you having multiple vaccine boxes rather than it all arriving in one box, but our delivery charges remain unchanged.


  1. For a refrigerated product to be dispatched on/by Wednesday, we need to receive the order, prescription and payment no later than 4pm on a Tuesday for dispatch the following day.
  2. If you do not use our prescription request service, please can you make sure that the prescription from your vet includes withdrawal periods, (even if they are zero), and that they email a copy to office@farmacy.co.uk by the time stated above. Incorrect prescriptions may hold up the dispatch of your order.
  3. Any orders received after 4pm on a Tuesday that contain refrigerated items will not be dispatch until the following Monday, since we do not hold any stock.
  4. We will continue to dispatch orders without refrigerated items Monday - Friday, but delivery may take longer than usual.

We understand that this is not ideal, but feel this new dispatch schedule will ensure that Farmacy continue to provide the high level of service that you have come to expect from us.

Please contact us if you have any questions or queries.

7th August 2020

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