Delivery Information

Delivery Services

Farmacy orders are delivered by DPD, who give us a fast, reliable and complete UK service, with the added benefit of an online tracking system. We know where the parcel is from the moment it leaves our warehouse to the moment it arrives on your farm.

Please note: We can only dispatch goods to treat UK registered animals.

Standard Delivery Charges

(Prices excluding VAT)

There is a small excess of £7.50 on the above charges for dispatch to Scottish Highlands and Islands and the Isle of Wight and £12 for Guernsey and Jersey as governed by your postcode. Areas affected by this excess are listed below.

Please note: 

1. We are no longer able to ship to Northern Ireland due to extra administrative costs since January 2021. Any orders placed online will be cancelled and refunded. 
2. Orders are typically dispatched the day after they are received. For example, orders placed on Monday, will be dispatched on Tuesday. Orders received on Friday will not be dispatched until Monday subject to stock availability.
3. Orders placed on a Thursday or Friday that include refrigerated items will be dispatched on Sunday for delivery before 12pm on the following Monday to ensure that the items are delivered to you under controlled conditions.
4. We do not offer a Saturday or Sunday delivery service.
5. Standard and Priority costs apply to the UK mainland only. Highlands and Islands may incur an excess to cover additional carriage costs - this is dependent on your postcode. See below.
6. Standard Delivery (non-refrigerated products) guarantees delivery by 6pm.
7. Priority Delivery (refrigerated products) guarantees delivery by 12 noon.
8. We are unable to dispatch refrigerated products to Highlands and Islands addresses - this is dependent on your postcode. See below.

Standard Delivery Service (Non-refrigerated items) - Packed during the day, checked for quality and accuracy, dispatched for next day delivery before 6pm. A standard order will include no refrigerated items.

Priority Delivery Service (Refrigerated items) - Packed last thing in the day, checked for quality and accuracy, dispatched for next day delivery before 12 noon. These packages may contain refrigerated and non-refrigerated items. Any refrigerated items will be packed in the highly innovative woolcool® system which harnesses the thermal properties of wool and include Hydropack distilled water ice packs. These items have been specially selected and tested to ensure they are fit for purpose.

Please note that if your order contains a refrigerated item then you will automatically be charged the Priority rate.

Please see below for excess or non-standard charges:

Scottish Highlands and Islands

Includes postcodes: AB31 - AB35, AB41 - AB45, PA20 - PA78, PH30 - PH31, PH34 - PH44, PH49 - PH99, FK17 - FK21, KA27 - KA28, PH15 - PH18, AB36 - AB38, AB55 - AB56, HS1 - HS9, IV, KW0 - KW14, PH19 - PH29, PH32 - PH33, PH45 - PH48, KW15 - KW17, ZE (48hr only, some deliveries subject to ferry schedules and weather) - £7.50 excess

Isle of Wight

Includes postcodes: PO30-41 (24hr only NO Saturday Delivery) - £7.50 excess

Guernsey and Jersey

Includes all postcodes (48hr only NO Saturday Delivery) - £12 excess