Delivery Information

With the Farmacy business moving from West Sussex to Cheshire over the Christmas and New Year break, we will be closed from midday on Friday 22nd December. Nothing will then be dispatched from that date until 2nd January 2024. This makes it more important than ever to plan your ordering to ensure you are covered.

Below is a schedule with the last deliveries for pre-Christmas delivery.

Delivery Services

Farmacy orders are delivered by Fedex/TNT, who give us a fast, reliable and complete UK service, with the added benefit of an online tracking system. We know where the parcel is from the moment it leaves our warehouse to the moment it arrives on your farm.

Please note: We can only dispatch goods to treat UK registered animals.

Standard Delivery Charges

(Prices excluding VAT)

There is a small excess of £7.50 on the above charges for dispatch to Scottish Highlands and Islands and the Isle of Wight as governed by your postcode. Areas affected by this excess are listed below in Zones 6, 8 and 10.

Please note: 

1. We are no longer able to ship to Northern Ireland due to extra administrative costs since January 2021. Any orders placed online will be cancelled and refunded.
2. To keep our postage prices as low as possible, we do not hold stock of most products. We order stock from our wholesaler at 4.30 pm each day, so any orders received after this time will not be ordered until the following day. 
3. Since we do not hold stock, orders are not dispatched until the day after they are received. For example, orders placed by 4.30 pm on Monday, will be dispatched on Tuesday and orders received by 4.30 pm on Friday will not be dispatched until Monday subject to stock availability.
4. Orders placed on a Thursday or Friday that have refrigerated items included will not be dispatched until the following Monday to ensure that the items are delivered to you under controlled conditions. This means that you should receive these items on a Tuesday by 12 noon.
5. Any orders placed on a Friday will not be dispatched until the following Monday.
6. We do not offer a Saturday or Sunday delivery service.
7. Standard and Priority costs apply to the UK mainland only. Highlands and Islands may incur an excess to cover additional carriage costs - this is dependent on your postcode.
8. Standard Delivery (non-refrigerated products) guarantees delivery by 6pm (not next day, see 1 above).
9. Priority Delivery (refrigerated products) guarantees delivery by 12 noon (not next day, see 1 above).
10. Free delivery applies to Non-refrigerated orders over £300, and Refrigerated orders over £450
11. Customers who arrange to collect from Warnham, should not arrive before 12 noon

Standard Delivery Service (Non-refrigerated items) - Packed during the day, checked for quality and accuracy, dispatched at 4.30pm for next day delivery before 6pm. A standard order will include no refrigerated items.

Priority Delivery Service (Refrigerated items) - Packed last thing in the day, checked for quality and accuracy, dispatched at 4.30pm for next day delivery before 12 noon. These packages may contain refrigerated and non-refrigerated items. Any refrigerated items will be packed in the highly innovative woolcool® system which harnesses the thermal properties of wool and include Hydropack distilled water ice packs. These items have been specially selected and tested to ensure they are fit for purpose.

Please note that if your order contains a refrigerated item then you will automatically be charged the Priority rate.

Please see below for excess or non-standard charges:

Scottish Highlands Mainland

Includes postcodes: IV2, AB37-38, 51-56, FK20-21, IV1, 3-40, 52-54, KW1-14, PA21-39, P15-41 - £7.50 excess

Scottish Island

Includes postcodes: HS1-9, IV41-49, 55, 56, KA26-28, KW15-17, PA20, 40-49, 60, 78, PH42-44, ZE (48hr only subject to ferry schedules and weather) - £7.50 excess

Isle of Wight

Includes postcodes: PO30-41 (24hr only NO Saturday Delivery) - £7.50 excess