Delivery update
As we return to lock-down measures, we wanted to reassure you that our virtual doors remain open, and medicine supply currently remains uninterrupted.
We are continuing to follow and monitor official guidance from the UK Government and Public Health England and are reviewing protocols to ensure that we can deliver the usual standard of service to you whilst protecting the health and welfare of our staff.
We know that due to our normal lead time of 2 working days that customers often order close to the date that they want to use a product, but we would appreciate it if you could give us a little more time over the next few weeks when ordering.
We are also working closely with our courier service to ensure that deliveries are as unaffected as possible, but please check the site and emails for further updates.
While we can, we will continue to allow collections from our Warnham office with the following protocol
- You should call us on the day that you are collecting to arrange a specific collection time and get confirmation of the collection location.
- Smaller orders will be left in the out of hours box.
- Larger orders will need to be picked up from the barn. You should call the office to advise us that you have arrived, and wait to be seen by a member of the team. Please ensure that you wear a face covering.
If you had previously opted out of receiving emails from us, but would like to opt back in, please send an email to office@farmacy.co.uk confirming your name, email address and stating that you want to opt in to receive emails from us and we can then add you to our mailing list.
Alternatively, follow us on Facebook or Twitter for updates.
We are committed to being here to support you and the health of the animals in your care. Thank you for your valued support and please do not hesitate to get in contact with us if you have any queries.
The Farmacy Team
- 5th January 2021
