Medicines Delivery delays

19th March 2020

We are sorry to advise that our lead times for delivery will be longer than usual, as our stock deliveries have been changed from daily to every other working day. We expect that the turn around will now be 3-4 working days depending on the day of the week that you place your order with us. 

While we can. We will continue to allow collections from our Warnham office. The only change is that you will need to call us on the day that you are collecting to arrange a specific collection time and get confirmation of the collection location. Smaller orders will be left in the out of hours box, but larger orders will still need to be picked up from the barn.

We are currently putting a plan into place to try to ensure stock availability, and to mitigate delays as much as we can.

From your perspective this makes it even more important that you forward plan your medicine requirements as much as possible, especially for vaccines where we CANNOT guarantee the normal 2 working day turnaround.

We also wanted to remind you that if you need emergency medicines, you should contact your vet practice directly.

We continue to monitor the situation, and will regularly update the website, social media and emails to those of you who are registered with us for marketing purposes. If you are not registered with us and would like to be kept up-to-date you can sign up here.

If you had previously opted out of receiving emails from us, but would like to opt back in, please send an email to office@farmacy.co.uk confirming your name, email address and stating that you want to opt in to receive emails from us and we can then add you to our mailing list.

Alternatively, follow us on Facebook or Twitter for updates.

We are committed to being here to support you and the health of the animals in your care. Thank you for your valued support and please do not hesitate to get in contact with us if you have any queries.

The Farmacy Team

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